Privacy Policy

Effective Date: July 26, 2026

Cruz Cleaning LLC ("we," "our," or "us") respects your privacy and is committed to protecting the personal information you provide to us.

This Privacy Policy explains what information we collect, how we use it, how we protect it, and your rights regarding your personal information.

By using our website or services, you agree to the practices described in this Privacy Policy.

We may collect information you voluntarily provide, including:

• Name
• Email address
• Phone number
• Property address
• Service requests
• Appointment information
• Communications with our business
• Information submitted through website forms

We may also automatically collect certain technical information, including:

• IP address
• Browser type
• Device type
• Operating system
• Pages viewed
• Website usage information

We use your information to:

• Respond to inquiries
• Provide estimates
• Schedule services
• Deliver cleaning services
• Send appointment reminders
• Communicate service updates
• Provide customer support
• Improve our website and services
• Maintain business records
• Comply with legal obligations

We collect only the information reasonably necessary to operate our business.

If you provide your mobile phone number and expressly consent to receive SMS messages, Cruz Cleaning LLC may send text messages related to:

• Service inquiries
• Estimates
• Appointment scheduling
• Appointment confirmations
• Appointment reminders
• Service updates
• Customer support

We do not send unsolicited marketing text messages.

Message frequency varies.

Message and data rates may apply.

You may opt out at any time by replying STOP.

For assistance, reply HELP.

Your consent to receive SMS messages is not a condition of purchasing services.

Customers may opt in by:

• Selecting the SMS consent checkbox on our website forms.
• Providing verbal consent during a phone conversation when requesting service.
• Initiating a text message conversation with Cruz Cleaning LLC after requesting information or services.

Website forms require customers to provide explicit consent before receiving SMS communications.

We do not sell your personal information.

We may share information with trusted service providers that assist us with website hosting, scheduling, payment processing, communications, customer relationship management, or other business operations. These providers may access personal information only as necessary to perform services on our behalf and are contractually obligated to safeguard it.

Mobile phone numbers, SMS consent, and SMS opt-in information are never sold, rented, shared, transferred, or disclosed to third parties or affiliates for marketing or promotional purposes.

We maintain reasonable administrative, technical, and physical safeguards designed to protect your personal information from unauthorized access, disclosure, alteration, or destruction.

Although we take reasonable precautions, no method of electronic transmission or storage is completely secure.

Our website may use cookies and similar technologies to improve functionality, analyze website traffic, and enhance the user experience.

You may configure your browser to reject cookies; however, some website features may not function properly.

We may use third-party providers for website hosting, analytics, payment processing, scheduling, communications, and related business functions.

These providers process information solely to perform services on our behalf and are required to protect your information.

Our website and services are not intended for children under 13 years of age.

We do not knowingly collect personal information from children under 13.

Subject to applicable law, you may request to:

• Access your personal information.
• Correct inaccurate information.
• Request deletion of personal information.
• Withdraw consent for future communications.

To make a request, please contact us using the information below.

We may update this Privacy Policy periodically. Changes become effective when posted on this page with a revised Effective Date.

Cruz Cleaning LLC

Email: info@cruzcleaning.llc

Phone: (224) 465-0925